Return & Exchange Policy
This Return & Exchange Policy applies to all purchases of dressers, wardrobes, and nightstands, outlining the terms for returning or exchanging products. By placing an order, you acknowledge and agree to the guidelines below, designed to ensure a fair and efficient process for both parties.
We accept returns and exchanges for eligible products within 30 calendar days from the date of delivery. To be eligible, items must be unused, undamaged, and in their original condition—including all original packaging, hardware, assembly instructions, and accessories. Products showing signs of wear, misuse, improper assembly, or modification will not qualify for return or exchange.
For dressers, wardrobes, and nightstands, special attention is given to structural integrity and finish. Minor cosmetic imperfections that do not affect functionality (such as tiny scratches or color variations within manufacturing standards) are not considered defects and may not be eligible for return. We recommend inspecting your product immediately upon delivery to identify any issues.
If you wish to initiate a return or exchange, you must first confirm eligibility by following the designated process. Once eligibility is confirmed, you are responsible for arranging and covering the cost of return shipping, unless the product is defective, damaged during transit, or we shipped the wrong item. For large items like wardrobes and full-size dressers, we advise using a reputable furniture shipping service to prevent further damage in transit.
Damaged or defective products must be reported within 48 hours of delivery. To process your claim, you must provide clear photos or videos of the damaged item, its packaging, and the shipping label. This documentation helps us verify the issue and determine whether a replacement, repair, or refund is appropriate. If the damage is confirmed, we will cover all return shipping costs and arrange for a replacement or full refund at no additional cost to you.
Wrong items shipped (e.g., incorrect model, color, or size) must also be reported within 48 hours of delivery. We will cover return shipping for the incorrect item and ship the correct product to you promptly, with no extra charges. The incorrect item must be returned in its original condition and packaging to avoid additional fees.
Custom or personalized furniture items are non-returnable and non-exchangeable, as they are made to your specific requirements. This includes items with custom dimensions, finishes, or modifications. We recommend reviewing all custom details carefully before placing your order to ensure accuracy.
Once we receive and inspect the returned item (typically within 3-5 business days of delivery to our facility), we will process your refund or exchange. Refunds will be issued to the original payment method within 7-10 business days, and processing times may vary based on your financial institution. Exchanges will be shipped once the returned item is verified as eligible, with delivery times matching our standard shipping guidelines.
We reserve the right to refuse a return or exchange if the item does not meet eligibility criteria, or if documentation for damaged/defective items is insufficient. We also reserve the right to deduct a restocking fee for items returned in non-original condition, though this fee will be communicated in advance if applicable.
This policy does not affect your statutory rights, and we strive to resolve all return and exchange requests in a timely and transparent manner. For further clarification on eligibility or the process, refer to additional guidance provided.